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Your Rights and Our Rules, Clearly Stated

Using 15okbaji means you agree to the terms on this page. Access and eligibility depend on your local law and eligible regions — read these terms before opening an account or making deposits via bKash, Nagad or Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredData handled with care
15okbaji Your Rights and Our Rules, Clearly Stated
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, want to request a change to your account data, or need to report a concern, use any of the channels below. Our support team handles legal and account queries — response times vary by channel, so choose the one that fits your urgency.

Team online

Live Chat

Start a chat session from the account dashboard for real-time help on policy questions or account access issues.

Email Support

Send detailed legal or data requests to our support email. Include your registered bKash, Nagad or Rocket number for faster account lookup.

Help Centre

Browse our help pages for common policy answers on account suspension, wallet verification and eligibility before raising a formal request.

DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. Your personal details and wallet information are stored with encryption. We collect only what is needed to run your account — your name, contact details, registered payment method (bKash, Nagad or Rocket number) and transaction history. We do not sell this data to third parties.

Data Retention

We keep your account data for as long as your account is active and for a reasonable period after closure, in line with financial record obligations.

Cookie Policy

We use cookies to keep your session active, remember your lobby preferences and measure which pages load correctly on your device.

Account Security

Your account is protected by password and OTP verification. If you notice any unrecognised login, contact support immediately to freeze the account.

Data Requests

You can request a copy of your stored data or ask us to correct inaccurate details by contacting support with your registered wallet number as identification.

Common Legal and Policy Questions

These are the questions we hear most from people reading through our terms. If yours is not here, reach out via live chat or email.

Access depends on your local law and whether you are in an eligible region. It is your responsibility to check local regulations before creating an account or depositing funds.

Transactions must come from the wallet registered to your account. Using another person's bKash, Nagad or Rocket number is a terms breach and may result in funds being held or the account being suspended.

Contact our support team via live chat or email and provide your registered wallet number for identification. We will process your data request and respond within a reasonable timeframe.

We can update terms at any time. Material changes are flagged at the top of the legal page. Continued use of the platform after an update means you accept the revised terms.

Contact support directly to request account closure. We will confirm the closure and advise on data retention periods that apply under our financial record obligations.

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Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.